1. Introduction
At eBride Wedding Indonesia, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our digital wedding invitation platform at ebride.id (including all subdomains under .ebride.id).
By accessing or using eBride services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with our privacy practices, please discontinue use of our platform immediately.
Your Privacy Matters: We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
2. Information We Collect
eBride collects various types of information to deliver, maintain, and improve our wedding invitation services. The information we collect falls into three main categories:
2.1 Information You Provide Directly
When you create an account and use eBride services, you voluntarily provide us with:
- Account Information: Your full name, email address, phone number, password, and preferred subdomain (.ebride.id)
- Wedding Event Details: Bride and groom names, wedding date, ceremony and reception locations, event schedules, and venue information
- Guest Information: Names, email addresses, phone numbers, and WhatsApp contacts of individuals you invite to your event
- Content and Media: Wedding photographs, videos, gallery images, love story narratives, welcome messages, and other customized content for your wedding website
- Payment Information: Billing details, transaction records, and payment method information (note: complete credit card numbers are processed by third-party payment providers and not stored directly by eBride)
- RSVP and Messages: Guest responses, attendance confirmations, prayers, wishes, and greetings submitted through your wedding invitation
- Communication Data: Messages you send to our customer support team, feedback, and inquiries
2.2 Information We Collect Automatically
When you visit or interact with the eBride platform, we automatically collect certain technical information:
- Device Information: Device type, operating system version, mobile device identifiers, browser type and version, screen resolution
- Usage Data: Pages visited, time spent on pages, features used, click patterns, navigation paths, and interaction with wedding invitations
- Location Data: IP address, approximate geographic location based on IP address (country, city-level)
- Cookies and Tracking: Session information, login status, user preferences, and analytics data (see Section 7 for Cookie Policy)
- Performance Data: Loading times, errors encountered, technical issues, and platform performance metrics
2.3 Information from Third Parties
We may receive additional information from:
- Payment Processors: Transaction status, payment confirmation, and fraud prevention data
- Authentication Services: If you register using social media accounts (where available), we may receive basic profile information
- Analytics Partners: Aggregated usage statistics and demographic insights that help us understand platform performance
3. How We Use Your Information
eBride uses the collected information for the following specific purposes:
3.1 Core Service Delivery
- Creating and hosting your personalized wedding invitation website
- Distributing digital invitations to your guests via WhatsApp and email
- Managing RSVP responses and guest attendance tracking
- Facilitating on-location guest check-in through mobile devices
- Processing cashless donations (angpao) and payment transactions
- Displaying guest messages, wishes, and prayers on your wedding website
- Generating QR codes, sticker labels, and printable guest lists
3.2 Platform Improvement and Optimization
- Analyzing usage patterns to understand which features are most valuable
- Identifying and resolving technical issues, bugs, and performance bottlenecks
- Conducting research and development for new features and enhancements
- Testing platform improvements and design variations
- Optimizing mobile responsiveness and cross-device compatibility
3.3 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions and unauthorized access
- Monitoring for security threats, spam, and malicious activities
- Verifying user identities and preventing account abuse
- Protecting the integrity of the platform and other users
3.4 Communication and Support
- Responding to your inquiries, support requests, and feedback
- Sending transactional emails (account confirmations, payment receipts, password resets)
- Providing important service updates, feature announcements, and policy changes
- Sending optional marketing communications about eBride services (with your consent, and you may opt-out anytime)
3.5 Legal and Compliance
- Complying with applicable laws, regulations, and legal processes
- Enforcing our Terms and Conditions and other agreements
- Protecting the rights, property, and safety of eBride, our users, and the public
- Resolving disputes and investigating potential violations
4. How We Share Your Information
eBride shares your information only in the following limited circumstances:
4.1 With Your Wedding Guests
By design, certain information is intentionally shared with individuals you invite:
- Your wedding event details (names, date, location, schedule) are visible to anyone who receives your digital invitation
- Content you publish on your wedding website (photos, love story, messages) is accessible to invited guests
- Guest messages and wishes may be publicly displayed on your wedding website (as configured by you)
4.2 With Service Providers
We engage trusted third-party vendors to help deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to:
- Use data solely for the purposes we specify
- Maintain confidentiality and implement appropriate security measures
- Not use your information for their own purposes or share it with others
Our service providers include:
| Service Category |
Purpose |
| Cloud Hosting Providers |
Storing and serving your wedding website and media content |
| Payment Processors |
Processing subscription payments and cashless donations |
| Email Service Providers |
Delivering invitation emails and transactional messages |
| WhatsApp Business API |
Sending digital invitations via WhatsApp |
| Analytics Services |
Understanding platform usage and performance metrics |
| Customer Support Tools |
Managing support tickets and user inquiries |
4.3 For Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms and Conditions and other policies
- Investigate potential violations or fraudulent activities
- Protect the safety, rights, and property of eBride, our users, or the public
- Respond to emergency situations involving threats to personal safety
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
4.5 With Your Consent
We may share your information for purposes not described in this policy when we have your explicit consent to do so.
Important: eBride will NEVER sell or rent your personal information to third parties for their independent marketing purposes without your explicit permission.
5. Data Security Measures
eBride implements comprehensive technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
5.1 Technical Security
- Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers
- Secure Storage: Personal information is stored in secure databases with restricted access controls
- Password Protection: User passwords are hashed using strong cryptographic algorithms and never stored in plain text
- Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities
- Firewall Protection: Our infrastructure is protected by firewalls and intrusion detection systems
5.2 Organizational Security
- Access Controls: Employee access to personal data is restricted based on job function and necessity
- Confidentiality Agreements: All team members and contractors are bound by confidentiality obligations
- Security Training: Staff receive regular training on data protection and privacy best practices
- Vendor Management: Third-party service providers undergo security assessments before engagement
5.3 Your Responsibility
While we implement robust security measures, you also play a critical role in protecting your account:
- Choose a strong, unique password and do not share it with others
- Enable two-factor authentication if available
- Log out of your account when using shared or public devices
- Notify us immediately if you suspect unauthorized access to your account
Security Disclaimer: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security posture.
6. Data Retention
eBride retains your personal information for different periods depending on the type of data and the purposes for which we use it:
6.1 Active Account Data
While your account is active, we retain all information necessary to provide services, including:
- Account credentials and profile information
- Wedding event details and customizations
- Guest lists and RSVP responses
- Uploaded media (photos, videos, documents)
- Payment history and transaction records
6.2 After Account Termination
When you close your account or your service period ends:
- Your wedding website becomes inaccessible immediately
- We may retain certain data for up to 90 days to accommodate potential reactivation requests
- After the grace period, most personal information is deleted from active systems
- Some data may be retained in backup systems for up to 180 days before permanent deletion
6.3 Legal and Compliance Retention
Certain information may be retained longer when required for:
- Legal compliance, tax reporting, or regulatory obligations (typically 7 years)
- Resolving disputes, enforcing agreements, or investigating violations
- Fraud prevention and security purposes
6.4 Anonymized and Aggregated Data
We may retain anonymized, aggregated data indefinitely for analytical purposes. This data cannot be used to identify you personally.
7. Cookies and Tracking Technologies
eBride uses cookies and similar tracking technologies to enhance your experience and understand platform usage.
7.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit, such as login status and preferences.
7.2 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Enable core functionality like login, account access, and secure areas |
Session or up to 30 days |
| Functional Cookies |
Remember your preferences, language selection, and customization settings |
Up to 1 year |
| Analytics Cookies |
Help us understand how visitors use the platform to improve services |
Up to 2 years |
| Performance Cookies |
Measure page load times and identify technical issues |
Up to 1 year |
7.3 Managing Cookies
You can control cookies through your browser settings:
- Most browsers allow you to block or delete cookies
- You can set your browser to notify you when cookies are being set
- Disabling essential cookies may affect platform functionality
For more information on managing cookies, visit your browser's help documentation.
8. Your Privacy Rights
You have important rights regarding your personal information. eBride respects these rights and provides mechanisms to exercise them:
8.1 Right to Access
You have the right to request and receive a copy of the personal information we hold about you. This includes:
- Account information and profile data
- Wedding event details and guest lists
- Transaction history and payment records
- Communication logs with customer support
8.2 Right to Correction
You can update or correct inaccurate or incomplete information through:
- Your account dashboard (for most profile and event information)
- Contacting customer support for data you cannot edit directly
8.3 Right to Deletion
You can request deletion of your personal information by:
- Closing your account through the platform settings
- Contacting us at [email protected]
We will respond to deletion requests within 3 business days and complete the deletion process within 30 days, subject to legal retention requirements.
8.4 Right to Data Portability
You can request an export of your data in a commonly used, machine-readable format, including:
- Guest lists and RSVP data (CSV format)
- Wedding photos and videos (ZIP archive)
- Event details and customization settings (JSON format)
8.5 Right to Opt-Out
You can opt-out of:
- Marketing Emails: Click "unsubscribe" links in promotional emails or adjust email preferences in your account settings
- Analytics Tracking: Configure your browser settings or use opt-out tools provided by analytics services
- Third-Party Cookies: Manage cookie preferences through browser settings
Note: You cannot opt-out of transactional emails (payment confirmations, account security alerts) as these are necessary for service delivery.
8.6 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: [email protected]
- Subject Line: "Privacy Rights Request - [Type of Request]"
- Include: Your full name, email address, and specific request details
We will respond to requests within 3-5 business days and complete most actions within 30 days.
9. Children's Privacy
eBride services are intended for individuals who are at least 17 years of age or legally married. We do not knowingly collect personal information from children under 17.
If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected], and we will take prompt action to delete such information.
10. International Data Transfers
eBride operates primarily in Indonesia, and your information is stored on servers located in Indonesia. However, some of our service providers may be located in other countries.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Data processing agreements with service providers
- Compliance with applicable data protection regulations
- Security measures equivalent to those required in Indonesia
By using eBride services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country of residence.
11. Third-Party Links and Services
Your wedding website may contain links to third-party services, such as:
- Google Maps for venue locations
- Payment gateways for cashless donations
- Social media platforms for sharing
- External websites you choose to link
This Privacy Policy applies only to eBride services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with your information.
12. Changes to This Privacy Policy
eBride may update this Privacy Policy from time to time to reflect:
- Changes in our data practices or services
- Legal or regulatory requirements
- Technological advancements and security improvements
- User feedback and industry best practices
12.1 Notification of Changes
When we make material changes to this policy, we will notify you through:
- Email notification to your registered email address
- Prominent notice on the eBride platform
- In-app notifications (if applicable)
We will provide at least 7 days' notice before material changes take effect, giving you time to review and understand the updates.
12.2 Your Acceptance
Continued use of eBride services after the effective date of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
12.3 Policy History
Previous versions of this Privacy Policy are available upon request by contacting [email protected].
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy inquiries within 3 business days.
By using eBride, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
© eBride Wedding Indonesia. All rights reserved.